Tripotails.com | Privacy Policy

Overview

Tripotails.com is a United States-based travel agency that helps customers search for and book airline tickets through our website. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, request flight information, contact our team or complete a booking with us.

We understand that booking a flight may require you to provide personal and traveller information. We use that information to arrange your requested travel, communicate with you about your booking and provide customer support.

Airlines, payment providers and other travel suppliers involved in your booking may have their own privacy policies. We encourage you to review those policies when applicable, especially when your journey involves international travel.

Information we collect

We collect information that is reasonably needed to respond to your request, arrange your travel and provide support. Depending on how you use our website or contact us, this may include:

Contact details — your name, email address and phone number when you submit an enquiry, request a quote or contact our customer service team.
Traveller information — passenger names, date of birth, gender, nationality and other details required by an airline or destination.
Travel details — departure and arrival locations, travel dates, preferred flights, fare type, seat preferences, baggage requirements and special assistance requests.
Travel document information — passport, visa or other travel document details when required for your booking or destination.
Payment information — billing details and limited transaction information associated with a payment.
Communication records — emails, messages, call notes and other information you provide while communicating with our team.
Technical information — IP address, browser type, device information, pages visited and basic website activity collected through cookies and similar technologies.

If you provide personal information belonging to another traveller, you should make sure that you are authorised to provide that information and that the traveller understands how it may be used for the requested booking.

How we use it

To search available flights, prepare fare options and provide booking information.
To process and complete flight reservations and issue tickets or booking confirmations.
To contact you about your booking, including schedule changes, delays, cancellations and rebooking options.
To provide customer support and respond to questions submitted through our website, email or telephone.
To process payments, refunds, cancellations, credits and other booking-related transactions.
To communicate with airlines, travel suppliers and other service providers when necessary to arrange your requested travel.
To help prevent fraudulent transactions, misuse of our website and other activities that could affect our customers or business.
To meet applicable legal, regulatory, accounting and record-keeping requirements.
To improve our website, booking experience and customer service using aggregated or appropriately limited information where practical.
To send promotional emails, travel updates or special offers when you have requested or permitted us to do so.

Who we share it with

We do not sell your personal information to third parties. We share information only when it is necessary to provide the requested travel service, process a transaction, operate our website or meet a legal obligation.

Airlines and travel suppliers — information required to search, reserve, ticket and manage your flight itinerary.
Booking and reservation systems — information needed to create and manage your reservation.
Payment providers and financial institutions — information required to authorise, process and reconcile your payment or refund.
Technology and service providers — trusted companies that help us operate our website, email systems, customer support tools and other business services.
Government and border authorities — information that may be required for immigration, security screening, customs or other travel requirements.
Professional advisers and authorities — where disclosure is necessary to comply with the law, respond to legal processes, prevent fraud or protect our legal rights.

Payments and card data

When you make a payment for a flight booking, your payment information may be processed through secure payment providers, airline systems or other authorised payment platforms. Depending on the payment method and booking process, full card information may be entered directly into the relevant payment system rather than being stored on our website servers.

We may retain limited transaction information, such as the billing name, transaction reference, payment status and other details needed for accounting, customer support or resolving a payment-related issue.

For your security, Tripotails.com will never ask you to send a complete card number, card PIN, CVV or other sensitive payment credentials through email, text message or social media.

Cookies and tracking

Tripotails.com may use cookies and similar technologies to help the website operate properly, remember certain preferences and understand how visitors use our pages. These technologies help us improve the overall browsing and booking experience.

Essential cookies help keep important website functions, forms, sessions and security features working properly.
Preference cookies may remember choices or settings that make it easier to use the website.
Analytics cookies may provide aggregated information about how visitors use our website, such as popular pages and general website activity.

You can usually manage, block or delete cookies through your browser settings. Disabling certain cookies may affect some website features or parts of the booking process.

How long we keep it

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including completing your booking, providing customer support, maintaining business and financial records, resolving disputes and meeting applicable legal or regulatory requirements.

Information relating to completed bookings may need to be retained for a longer period where required for accounting, tax, legal, fraud prevention or other legitimate business purposes.

When personal information is no longer required, we take reasonable steps to securely delete it or remove identifying details where appropriate.

Your choices and rights

Depending on where you live and which privacy laws apply to your information, you may have certain rights regarding the personal information we hold about you. These may include the ability to:

Access the personal information we hold about you and request a copy where applicable.
Correct information that is inaccurate, incomplete or outdated.
Request deletion of personal information where we no longer have a legitimate or legal reason to retain it.
Opt out of marketing communications by using the unsubscribe option included in promotional emails.
Object to or restrict certain processing where applicable under relevant privacy laws.

To make a privacy-related request, contact us at info@tripotails.com. We may need to verify your identity before completing certain requests. Some information may need to be retained when required by law, necessary to complete a transaction or needed to protect our legal rights.

How we protect it

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to customer and booking information is limited to people who need the information to perform their responsibilities.

Information transmitted through our website may be protected using encryption technologies designed to help secure data while it is being transferred. We also work with service providers that are expected to maintain appropriate safeguards for the information they process on our behalf.

No website, electronic system or method of transmitting information over the internet can be guaranteed to be completely secure. If we become aware of a security incident affecting your personal information, we will take appropriate steps and provide any notices required by applicable law.

International transfers

Travel arrangements often involve airlines, airports, payment providers and other suppliers located in different countries. As a result, personal information connected with your booking may be processed or transferred outside the United States when necessary to arrange your itinerary or provide the requested service.

Information may need to be provided to an airline or destination authority located in another country when required for ticketing, immigration, security screening or other travel requirements. Privacy and data protection laws may differ from those in your home location.

We aim to share information only when it is reasonably necessary for your booking, our legitimate business operations or compliance with applicable law, and we take reasonable steps to work with service providers that maintain appropriate safeguards.

Children

Tripotails.com is intended for general use by adults and travellers making or managing flight reservations. We do not knowingly use our website to collect personal information directly from children for independent use of our services.

A flight reservation may include a child or minor travelling with an adult. In such cases, the required information is generally provided by the parent, guardian or another authorised adult making the booking and is used only as necessary to arrange the requested travel.

If you believe that a child has provided personal information to us directly without appropriate permission, please contact us so we can review the situation and take reasonable steps where appropriate.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, booking processes, technology, business practices or applicable privacy laws.

When changes are made, we will update the policy on this page and revise the effective or updated date where applicable. We encourage you to review this page periodically so you remain aware of how Tripotails.com handles personal information.

If a significant change materially affects the way we handle personal information, we will take reasonable steps to provide appropriate notice before the change becomes applicable, where required by law.