Travel plans can change. Our refund policy explains when a flight booking may qualify for a refund and how Tripotails.com can assist you with the refund process.
Tripotails.com helps customers book airline tickets and provides assistance when travel plans change. Refunds are handled according to the fare conditions, airline policies and applicable rules associated with your ticket.
Because every airline and fare type can have different conditions, a refund is not automatically available for every booking. We recommend reviewing the applicable fare rules before completing your purchase.
Refund eligibility depends on the type of ticket purchased and the reason for the refund request.
The final refund amount and eligibility are determined according to the rules applicable to your specific booking.
If you need to cancel your flight, please contact Tripotails.com as soon as possible. Cancelling close to departure or missing a scheduled flight may affect your refund options.
If an airline cancels your flight or makes a significant schedule change, you may have additional options such as rebooking, travel credit or a refund, depending on the airline's policy.
Our team will review the available options and help you understand the applicable conditions for your booking.
To request a refund, contact our customer support team with your booking reference, passenger name and ticket details. We will review your reservation and determine whether a refund request can be submitted.
Where permitted, we may submit the request to the airline or relevant travel supplier on your behalf. Some requests require approval or processing directly by the airline before the refund can be completed.
Any applicable airline penalties, service charges or other permitted deductions may be taken from the refundable amount.
Refund processing times vary depending on the airline, ticket type, payment provider and the nature of the request. Once an eligible refund has been approved, additional time may be required for the payment provider or bank to return the funds to your account.
Delays may occur because of airline processing times, weekends, holidays or banking procedures. Tripotails.com will provide available updates regarding the status of your refund request.
If you have questions about a refund, cancellation or the refund conditions of your ticket, our customer support team is available to assist you.
Please keep your booking reference, ticket number and passenger details available when contacting us so that we can review your request efficiently.
You can contact Tripotails.com at info@tripotails.com or call +1-855-993-0559.
