In short: Tripotails.com helps customers search for and book airline tickets. By using our website or completing a booking with us, you agree to provide accurate information and follow the terms that apply to your booking, the airline and the travel services selected.
01
Overview
These Terms and Conditions explain the rules that apply when you use Tripotails.com to search for flights, request travel information, communicate with our team or book airline tickets through our website.
Tripotails.com is a United States-based travel agency that assists customers with flight reservations and related booking services. When you make a reservation through us, the airline or other travel supplier may also apply its own terms, conditions, fare rules and policies to your trip.
By using our website or proceeding with a booking, you acknowledge that you have read and understood these Terms and Conditions. If you do not agree with them, please do not use our website or proceed with a booking.
02
Bookings and reservations
Tripotails.com provides flight booking assistance based on the information and preferences provided by the customer. Flight availability, schedules, fares, seat availability and other booking details are subject to change until a reservation has been successfully confirmed and ticketed.
A request for a flight quote or itinerary does not automatically create a confirmed reservation. A booking is considered completed only after the applicable payment has been successfully processed and the reservation or ticket has been confirmed by the relevant booking system or airline.
Customers are responsible for reviewing the itinerary, passenger names, travel dates, airports, flight times, baggage information and other booking details before completing their purchase.
03
Fares and prices
Flight prices displayed on Tripotails.com may change based on airline availability, demand, fare inventory, taxes, fees, currency exchange rates and other factors. A fare shown during a search is not guaranteed until the booking has been confirmed and ticketed.
Depending on the selected itinerary, the total amount may include the airline fare, applicable taxes, government charges, service fees or other booking-related charges. Any applicable charges will be communicated as part of the booking process.
Different fares may have different rules relating to changes, cancellations, refunds, baggage, seat selection and other services. Customers should review the applicable fare conditions before completing a purchase.
04
Passenger information
You are responsible for providing complete and accurate passenger information when making a booking. Names should be entered exactly as they appear on the passenger's applicable travel document unless the airline provides different instructions.
Incorrect names, dates of birth, passport information or other passenger details may result in additional charges, ticket restrictions, denied boarding or the need to cancel and rebook a reservation.
Tripotails.com is not responsible for problems caused by incorrect, incomplete or outdated information supplied by the customer. Please carefully review all passenger details before submitting a booking.
05
Payments
Customers agree to provide valid payment information and authorise the payment method used for an approved booking. Payment may be processed through a third-party payment provider, airline system or another authorised payment platform.
A reservation may not be ticketed until the required payment has been successfully authorised and received. If a payment is declined, reversed or otherwise unsuccessful, the booking may remain unconfirmed or may be cancelled according to the applicable booking and fare rules.
Customers should not send full payment card numbers, PINs or security codes through email, text messages or social media. If payment information is requested outside the normal secure booking process, please contact Tripotails.com through the official contact information provided on our website.
06
Booking confirmation and tickets
After a successful booking, Tripotails.com may provide a booking confirmation, itinerary, reservation reference or electronic ticket information by email or through another agreed communication method.
Customers should review the confirmation as soon as it is received and contact us promptly if any information appears incorrect or does not match the requested itinerary.
Receiving a quote, itinerary or payment acknowledgement does not necessarily mean that an airline ticket has been issued. Ticket status should be confirmed through the final booking or ticket documentation provided after successful ticketing.
07
Changes, cancellations and refunds
Changes, cancellations and refunds are subject to the fare rules and conditions attached to the ticket purchased. Some fares may be refundable or changeable, while others may be non-refundable or may involve airline penalties, service fees or fare differences.
If you need to change or cancel a booking, please contact Tripotails.com as soon as possible. We will review the applicable fare conditions and explain the available options based on the airline's rules.
Where a refund is permitted, the amount and processing time may depend on the airline, payment provider, ticket conditions and the original method of payment. A refund request does not automatically guarantee that the full amount paid will be refundable.
08
Airlines and travel suppliers
Flight services are operated by airlines and other travel suppliers, not by Tripotails.com. Airlines are responsible for operating their flights, maintaining aircraft schedules and applying their own conditions of carriage, fare rules and operational policies.
Airlines may change flight schedules, departure times, aircraft, routes, seats or other travel arrangements. They may also cancel or delay flights for operational, weather-related, security or other reasons.
When an airline makes a change to your itinerary, Tripotails.com will provide assistance where applicable based on the information and options made available by the airline or relevant travel supplier.
09
Travel documents and requirements
Customers are responsible for making sure they have the required travel documents for their journey. Depending on the itinerary, this may include a valid passport, visa, transit permission, identification, vaccination documentation or other required travel documents.
Entry, transit and health requirements can vary by destination, nationality, airline and travel date. Customers should verify the current requirements with the appropriate government authorities, embassy, consulate or airline before travelling.
Tripotails.com may provide general booking assistance, but customers remain responsible for meeting the entry, transit and documentation requirements applicable to their individual journey.
10
Communication and customer support
We may contact you using the email address or phone number provided during your enquiry or booking. Communications may include booking confirmations, payment information, schedule changes, cancellation notices, rebooking options and other messages related to your travel.
Customers are responsible for providing accurate contact information and checking their email, including spam or junk folders, for important booking communications.
Our customer support team can assist with booking-related questions and requests. Availability of support may depend on airline operating hours, supplier response times and the nature of the request.
11
Website use and availability
We aim to keep Tripotails.com accurate, accessible and available, but we do not guarantee that the website will always operate without interruptions, errors or technical issues.
Information displayed on the website may occasionally contain errors, outdated availability or technical inaccuracies. We may correct errors, update information or make changes to website features without prior notice where reasonably necessary.
You agree to use the website for lawful purposes and not to misuse, interfere with, disrupt or attempt to gain unauthorised access to any part of the website, booking systems or related services.
12
Liability and limitations
Tripotails.com acts as a travel booking agency and assists customers in arranging airline reservations. The actual transportation service is provided by the airline or other applicable travel supplier.
We are not responsible for circumstances outside our reasonable control, including airline schedule changes, flight cancellations, delays, weather conditions, airport closures, government actions, security events, strikes, technical disruptions or other events affecting the operation of travel services.
Nothing in these Terms and Conditions is intended to exclude or limit any responsibility that cannot legally be excluded or limited under applicable law. Any applicable rights and protections provided by law remain unaffected.
13
Changes to these terms
Tripotails.com may update these Terms and Conditions from time to time to reflect changes in our services, website, booking procedures, supplier requirements or applicable laws.
When changes are made, the updated version will be posted on this page. Your continued use of the website after updated terms are posted may constitute acceptance of the revised terms to the extent permitted by applicable law.
We encourage you to review these Terms and Conditions before making a booking so that you understand the rules that apply to your use of our website and travel services.
